Smart Energy Council Frequently Asked Questions (FAQs)

Master Installer

How to access training courses

ENROL IN INDIVIDUAL COURSES:

In the past we enrolled you to courses.  In the new system you should enrol yourself to each individual course.  See the FAQ on enrolling.

TO ADD A COURSE:

If you have already gone through the checkout process, to add a course you will have access in 'My Portal'.

  • Login to the website
  • Navigate to My Portal
  • View the link on the left side 'Online Courses'
  • Courses are included in your membership, so no additional charges apply to the Master Installer membership
  • Each course you have enrolled in that is not yet complete will have a link on the right side to take you to your training environment.

BROWSER NOTE:

We recommend the using the latest Firefox browser. Click here to download: https://www.mozilla.org/en-US/firefox/new/

Unfortunately, if you use Chrome, Microsoft, Opera or Safari you may experience difficulties and we can't guarantee that you will be able to complete the training and testing phases of the modules in each course.

 

Online Training Recommended Browser

Our  Online Training Platform is Moodle - the leading global platform for online training. 

We recommend the using the latest Firefox browser. Click here to download: https://www.mozilla.org/en-US/firefox/new/

Unfortunately, if you use Chrome, Microsoft, Opera or Safari you may experience difficulties and we can't guarantee that you will be able to complete the training and testing phases of the modules in each course.

Website

Purchasing on this site

You are required to set up a user account before purchasing items - i.e. memberships, event tickets or making a donation - on this site.

When placing orders, we recommend using the same email address as used on your user account and any previous orders.

If you change your email address, we recommend amending your email address in our 'My Portal' section.

How to Login

HOW TO LOGIN TO THE SMART ENERGY COUNCIL WEBSITE

STEP 1

Click the 'Login'  button located on the top right corner of the home page.

Member Login

STEP 2

The 'Login Or Join' window will appear. Your Username is your email address, make sure your email address matches the one you registered with..

If you don't know your password click on 'Request new password'. A temporary password will be sent to your email address.

Login or Join

How to personalise your 'My Portal'

Tailoring your account

We want to keep you informed about what interests you most and provide the opportunity to engage in a community of like-minded people and businesses.

But we don't just want to push you information. So we have developed a platform for a variety of stakeholders, one that you can customise.

Please keep in mind when setting up your account that some features and resources are accessible only to Smart Energy Council Members. We have made notes against the numbered and alphabetical items in 'My Account' and 'My Content' settings explained.


  1. Logging in for the first time
  2. Your My Account settings explained
  3. Your My Content settings explained
  4. Personalisation completed, now what

STEP 1: Log In - (tip: see the Logging in FAQ if you need help)

When you first Login, You will see the following screen.

Welcome Screen

STEP 2: Make Your Selections

There are some initial questions about Membership, Interest Groups and Regional Interest Groups - see STEP 3 & 4 for your options.

I you want to get straight to it, select 'Dismiss'. You can also change your Interest Groups and Regional Interest groups in your 'My Content' area.

STEP 3: Make Your Interest Group Selections

Interest Groups are specific topics that you want to hear about or have access to information on in your portal. You need to add them one by one. Current options include:

  • General;
  • Industry;
  • Advocacy, Economy & Policy; and
  • Safety.

STEP 4: Make Your Regional Interest Group Selections

Select each Regional Interest Group that you want to hear about or have access to information on in your portal. Options currently include:

  • National - Australia-wide content; and
  • All Australian states and territories.

Depending on demand we can make more granular regionals groups or develop information on particular countries, it really is up to you.

 

My Account

1. Login Details: lets you review and set your username, email login address and/or your password.

2. Transactions: lets you see their transactions with the Smart Energy Council - at any time you can access copies of invoices etc.

3. Personal Details:  to change your name or phone number.

4. Communication Preferences: to update which newsletters and topics you are most interested in.

5. Addresses:  lets you change your addresses. Options include physical and postal address for your magazine.

6. Businesses: Attached to more than one business. 

7. Directory Entries (Corporate Members Only): only the ‘Business Admin’  can change the Business details for the Smart Energy Industry Directory.

8. Bio (Full Members Only):  Add your bio details if you are participating in online discussions or collaboration through one ouf our Committees. Note: This is for use in online collaborations and forums – you can access through the ‘Committees’ functionality.

9. Additional Profile Information

10. Current Subscriptions (Full Members Only): view your subscriptions including active or expired membership plans. You can renew your membership on this page.

11. Online Courses:  view your current active or expired online training.

My Content

A. Certificates:  View your Online Training, Membership and Event Certificates - i.e. Professional Development and Attendance records will be accessible here.

B: Interest Groups: We encourage users to browse the Interest Groups and select the topics they want to be kept up to-date with.  Options include:

  • General;
  • Industry;
  • Advocacy, Economy & Policy; and
  • Safety.

C: Region Interest Groups: Only want to receive information or see content in your area? Then select from National and/or specific Australian States and territories. If there is enough demand we are able to set up micro and macro (country-focused) interest groups to provide a platform to view regional news, information, events and content.

D. Questions:  Ask a question.

E. Followed Articles:  users can ‘follow’ and paticipate in narrative on Smart Energy Council news articles. i.e. we do moderate these discussions, so please be respectful and polite when making comments.

F. Purchased Resources:  see all of your purchased resources. This includes membership AGM content and resources for Platinum and Gold membership.

G. Events:  see what events you have registered for, download your registration form again or see what you have attended.

H. Event Resources: Online access to the Powerpoint slides or Reference material from one of our events.

I. Support Requests: If you have a problem with the website, your membership or an event. Then create a Support Request we will get onto it straight away. You can still email [email protected] or call 1300  768 204.

Once you have set up your personalisation, you can expect to recevie custom information and content.

Miss an email, then you don't have to miss out, you can also view and search in yourMy Portal.

This is convenienty categorised in the Upcoming Events | Latest News | TabsRelated Resources | and Questions & Answers tabs.

Changing Newsletter (aka Communication) Preferences

STEP 1. Login to your Smart Energy Council online account.

STEP 2. Click on your 'My Portal'. 

STEP 3. Navigate to 'Communication Preferences'.

STEP 4. Review the list of newsletter options and check/uncheck the areas you would like to receive information on.

Newsletter Types

Unable to Login?

Accessing your correct User Account is critical.

Accessing an incorrect or duplicate account can result in you not having access to your personal data such as discounts, event & course registrations, transaction history and more. Smart Energy Council members can also access a range of additional information via their correct user account.

 

1. I am not sure if I have an existing User Account

If you have previously engaged with us, attended one of our events or have a lapsed Smart Energy Council, Australian Solar Council or Energy Storage Council membership please do not create a new account. Please contact us so we can assist you in accessing your existing User Account.

 

2. I am a current Smart Energy Council Member but have forgotten my password or have not logged in before

Please click here to request a new password.

 

3. I have an existing User Account but have forgotten my password

If you have forgotten the password used to access your User Account, click here to request a new password.

 

4. I have recently changed my email address

If you have recently changed employers, changed your email address or changed your name please contact us to update email address.

 

5. I am certain that I have not previously logged in and want to create a new User Account

Please go to Create your Account

General

Smart Energy Council - name change

On Wed 22 November 2017 the Australian Solar Council and Energy Storage Council announced that we are renaming and re-positioning our great organisation as the Smart Energy Council.

Why the change?

Since 1954 we have been advancing the cause of solar energy.

In 2014, we formally added energy storage with the creation of the Energy Storage Council.

But today the market is all about smart energy solutions.

Customers want cheap, clean, and smart renewable energy that is always available.

We will build the networks, advocacy and education needed to support this change.

What won't change?

Our commitment to strong advocacy won’t change. To solar, and energy storage.

Excellent events, marketing and networking opportunities.

Our Smart Energy Conference and Exhibition will continue to be the leading free to attend, industry run national and international event.

The Smart Energy Training Centre will continue to provide national training.

I am a member of both Council's what do I do?

No need to do anything. The Smart Energy Council will continue to deliver all of your member benefits. Your Smart Energy Council member tier will match the highest member tier of your current memberships.

For example, an Australian Solar Council Gold and Energy Storage Council Bronze member will become Smart Energy Council Gold members under the new framework.

What logos can I use on promotional material?

We recommend the new Smart Energy Council logo for all members – available in all new member packs, in your member resources section of this site or by emailing [email protected]

However, we understand that members have existing print and digital marketing and promotional material with Australian Solar Council and Energy Storage Council logos and use of these logos is also permitted.

For more information: If you have any other questions about the Smart Energy Council please contact [email protected]

Membership

Finding your Membership number

1. Log in to your member account using the email address you signed up with.

For more information on logging in please click here.

Log In

2. Once you have logged in, select 'My Portal' from the top menu to access your details, settings and benefits associated with your membership.

Men once logged in

3. Under ‘My Account" on the left hand side menu and select "Personal Details" to view your individual or corporate membership number.

Note: All Smart Energy Council membership numbers start with 1000….

My Account

Events

Accessing Event Presentations & CPD Certificates

Presentations:

We make presentations available to all registered event delegates. To access presentations:

STEP 1 – Visit smartenergy.org.au

STEP 2 – Click the 'Member Login’ button located on the top right corner of the home page.

STEP 3  The 'Login or Join' window will appear, enter your email address and password if you have used your portal before.

If this is the first time you are using the portal, then click on 'Request new password'. Make sure your email address matches the one in this email. Please do not create a new account. Follow the instructions received to reset your password.

STEP 4 – Once you are in the portal, please scroll down to the ‘My Content’ section of your portal and click on ‘Event Resources’ where you will find the ‘Presentations’.

 

Attendance Certificates with CPD points:

To get access to the Presentations and receive CPD certificates, you should have registered and created an account in your name.

STEP 1 – Follow STEP 1, 2 and 3 as noted above.

STEP 2 – Once you are in the portal, please scroll down to the ‘My Content’ section of your portal and click on ‘Certificates’.

Please email Sona Swindley on [email protected] if you are unable to view these files in your portal.